Changes & Incidents
Change Request (Client/Internal/Supplier), Cancellation dan penalty, Refund Request, dan Incident — exception management lintas project.
Change Request Terbuka
2
Total Cancellation
3
Refund Terbuka
2
Incident Terbuka
2
| Incident | Project | Booking Terkait | Owner | Severity | Status |
|---|---|---|---|---|---|
INC-004 Keterlambatan pengumpulan dokumen traveler | Manila Business Trip | Project-level | Doni Saputra | Rendah | Closed |
INC-003 Peringatan cuaca ekstrem di lokasi venue | Palu MICE Conference 2026 | Project-level | Doni Saputra | Kritis | Open |
INC-002 Perubahan jadwal penerbangan berdampak pada koneksi | Abu Dhabi Corporate Gathering | flight FLT-1021 | Andi Pratama | Sedang | Resolved |
INC-001 Kendaraan mogok saat penjemputan Group Sales Team | Palu MICE Conference 2026 | transport TRN-1034 | Rudi Hartono | Tinggi | Escalated |