Changes & Incidents
Change Request (Client/Internal/Supplier), Cancellation dan penalty, Refund Request, dan Incident — exception management lintas project.
Change Request Terbuka
3
Total Cancellation
3
Refund Terbuka
2
Incident Terbuka
2
| Change Request | Project | Sumber | Before → After | Status |
|---|---|---|---|---|
| CR-007 | Singapore Conference 2026 | Client | Konferensi 3 hari, 15 peserta, 1 hotel venue tunggal → Konferensi diperpanjang 1 hari, venue hotel diganti ke properti lain | Sedang Direview |
| CR-006 | Palu MICE Conference 2026 | Internal | Rundown venue: Ballroom A, sesi tunggal → Rundown venue: Ballroom A + Breakout Room B, dua sesi paralel | Diimplementasikan |
| CR-005 | Manila Business Trip | Client | Keberangkatan 20 Agu 2026 pagi (e-ticket sudah terbit) → Permintaan reschedule ke 21 Agu 2026 | Ditolak |
| CR-004 | Palu MICE Conference 2026 | Supplier | 2 unit Minibus (16 seat) → 1 unit Bus (40 seat) | Diajukan |
| CR-002 | Abu Dhabi Corporate Gathering | Client | Tipe kamar Deluxe untuk 18 pax (Room Block A) → Upgrade ke tipe kamar Suite untuk 18 pax | Sedang Direview |
| CR-003 | Palu MICE Conference 2026 | Internal | 20 pax Group Sales Team → 25 pax Group Sales Team | Disetujui |
| CR-001 | Abu Dhabi Corporate Gathering | Internal | Tanggal perjalanan 15–19 Sep 2026 → Tanggal perjalanan 22–26 Sep 2026 | Disetujui |